Most software providers don't help you build systems or reports that allow you to track ROI against a plan or strategically set metrics. This raises the question of whether or not a software provider has performance-based programs after the purchase of the software is completed.
You have purchased the software. You are putting your neck on the line, so your provider should, too. The risk here is developing a relationship where you need to advance your TMS solution and continue to drive savings—and the provider has nothing new to offer.
When that happens, the software provider may tell you that they can develop something new, but you have to pay for it—and it will take time. This delays the ROI realization even further.
