Hit Your Delivery Targets Every Time
We understand how on time delivery impacts our clients' brands and their overall profitability.
The client-specific KPIs we develop in the analysis phase of a Managed TMS® deployment lead to an on time network. It starts by defining the client's perfect order and includes lane analysis, route guide setup, and continuous improvement plans.
Our TMS technology provides powerful tools for tracking and tracing loads and identifying potential problems before they actually cause delays. Clients receive business intelligence reports that can measure performance by customer, lane, carrier, or any other criteria. In most cases, we also meet with our clients and their customers to set clear and achievable expectations for timely delivery.
Software and process outputs, such as accurate on time delivery metrics or root cause analysis, are only as robust as the core process itself. Our process engineers work with your staff to develop control processes so that we measure on time performance according to your needs and provide actionable data to you. This ensures that clients avoid common pitfalls associated with standalone software implementations.
Most of our clients have on time delivery targets between 95 and 98 percent. We get them there faster through a powerful mix of process engineers, power users, and TMS technology. Dedicated power users—typically located with the client's team—make on time performance their focus, knowing it is critical to our clients' success. The combination of our ongoing performance management routines and performance-based programs makes us different from traditional software providers and ensures we are aligned toward a common goal. In addition, our clients still retain control of their core carrier relationships.
