How do service providers keep pace with customers that are constantly on the move? This must surely be one of the toughest challenges facing suppliers in today’s unpredictable business environment.

The answer, of course, is that service providers must understand where their customers are headed and change accordingly to stay in alignment.

A recent course change TMC has made is to create my new role – Director of Customer Relations. The role has three main areas of focus: to ensure that the appropriate customer relationships as well as the required support are in place, to make certain that we stay aligned with customers’ evolutionary paths, and to help maintain and develop our account management talent. Read More…