In a recent post (Discovering Your Hidden Talents as a TMS User) I explored the three learning stages that shippers go through to become accomplished users of transportation management systems (TMS). In this post we look at how the demands of managing multi-country freight networks can shape the learning process.
Many experienced multinational players apply their TMS skills to the management of cross-border freight flows without too much difficulty.
But organizations that are less experienced in the global arena, and those that are not set up to manage globally even though they ship product across national borders, find the transition more challenging. Read More…
Shippers that invest in a transportation management system (TMS) have a clear idea of the issues they want to address. However, when the system is in place, the range of tools that become readily available can be intimidating.
This is perfectly natural; any new tool comes with a learning curve.
Although the steepness of that curve differs from shipper to shipper, in broad terms there are often three learning stages that users go through as they master the intricacies of a TMS.
This applies for both in-house acquisitions and when the shipper opts to work with a third-party TMS provider. In this post I’ll concentrate on the latter situation.
During the first year or so of the implementation, the main focus is on the high-priority issues that the shipper identified when they decided to invest in the technology. Improving network visibility and developing a more effective billing process are two examples of these overarching goals. Read More…