Organizational change management (OCM) and executive alignment are crucial for any transformational project, especially a transportation management system (TMS) project. A TMS implementation touches core business processes across function groups, requires deep enterprise resource planning (ERP) integration, and has an enterprise-wide impact that provides shippers with the answers to advance their business.
To gain internal support for a TMS project, a strong business case is a necessary first step. This helps decision-makers understand how a TMS can deliver business outcomes, when results will be achieved, and the resource investment required. Your business case should highlight how a TMS can benefit enterprise initiatives and impact areas that decision-makers care about.