When issuing a request for proposal (RFP) for a transportation management system (TMS), shippers often overlook implementation/change management issues that are critical to the project’s success. Last week’s blog post, “The Glaring Information Gap in RFPs,” explained why these challenges need to be addressed in RFPs. The focus of this post is on the types of RFP questions that shippers can ask in order to elicit vital feedback on TMS change management challenges.

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The Importance of Change Management to a Successful Transportation Management Outsource

To fully leverage the benefits of outsourcing transportation management, build a good change management framework, minimize implementation challenges, and plan for the future.

Throughout my career, I have helped customers with change management and process transformation. Initially, that meant implementing large scale systems, such as SAP. As my career progressed, I focused on working with customers who chose to outsource their logistics. I have found that (1) outsourced relationships have a similar impact on a company’s culture and processes as migrating to a new Enterprise Resource Planning (ERP) system, and (2) those who most successfully leverage the benefits of a transportation management outsource have embraced and implemented organizational change management concepts such as these: Read More…