Case Study

For products with an extremely short shelf life and freshness sensitivity, food safety, spoilage, and dated product are prime concerns. Fresh produce supply chains face these challenges at every stage, from the field and packinghouse to processing, distribution, and retail. The difference between success and significant revenue loss can be mitigated by real time visibility and proactive issue resolution across the supply chain. Our team implemented Navisphere®, our global TMS technology, to provide a leading fresh produce company the visibility, supply chain control, increased efficiency, and cost savings they had been looking for.

Manual logistics processes and limited visibility hindered sales growth

Before working with TMC, this company struggled to meet their sales growth targets and gain control of their supply chain. They used spreadsheets, multiple phone calls, and faxing to manage their route guide, consolidate loads, and tender freight. This manual, inefficient approach to logistics management caused delays and data inaccuracies. In addition, the company relied solely on carriers to communicate shipment delays or temperature problems, leading to rejected product and revenue loss. Incorrect and mismatched invoices often led to freight payment inaccuracies and payment delays. Accessorial fees were built into the transportation rate, so there was no transparency to actual freight costs.

Managing change with Navisphere

The company selected TMC’s Navisphere platform to gain visibility and control and increase productivity. TMC worked closely with the company’s employees, suppliers, and carriers to implement Navisphere, support change management, and seamlessly transition all parties to the new system and processes. The company now leverages Navisphere’s capabilities for order management, load consolidation, mode optimization, route guide automation and tendering, event management, reporting, and freight payment.

Visibility and optimization drive savings and growth, without adding headcount

Navisphere’s visibility and analytical capabilities offer many opportunities for improvement. The company can optimize and consolidate freight daily. Their automated routing guide adds efficiency, time savings, and improved data accuracy. Tracking provides statistics on how well their carrier procurement strategy and lane budgets and forecasts are performing. Proactive alerts for shipments in transit, including real time GPS location and temperature monitoring updates, enable the company to manage product quality control, trailer security, and potential late deliveries.

Robust carrier performance scorecarding has improved the company’s carrier management and procurement strategies. The company tracks on time delivery and late delivery reasons to better understand root causes for delivery issues by location, lane, and customer. Carriers are held accountable, and the company has adjusted their mix of carriers based on performance for improved service levels to customers.

Today, Navisphere saves significant time and improves payment speed with automated freight payment. In addition, TMC now executes a bi-annual transportation bid, complete with network visualization and lane density analysis. TMC continues to collaborate with the company to automate processes and improve productivity without additional internal headcount. This collaborative relationship has improved service to customers, enhanced control functions, and achieved cost and time savings, positioning this organization well for future growth.